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Privacy Policy

Last Updated: 15/6/26

Introduction

House of Kin ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

Website: www.houseofkin.co.uk
Email: hello@houseofkin.co.uk

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Any information you provide when contacting us

  • Information submitted through enquiry forms

  • Marketing preferences

  • Technical information such as IP address, browser type and website usage data

How We Collect Your Information

We collect personal information when you:

  • Complete a contact form on our website

  • Contact us by email or telephone

  • Subscribe to our newsletter

  • Interact with our website

How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide information about our services

  • Communicate with potential and existing customers

  • Deliver our services

  • Send newsletters and marketing communications where appropriate

  • Improve our website and services

  • Maintain records of customer interactions

Lawful Basis for Processing

We process personal information under the following lawful bases:

Legitimate Interests

We may process personal information where it is necessary for our legitimate interests in promoting and growing our business.

This includes:

  • Contacting individuals who may be interested in our services

  • Managing customer relationships

  • Providing information about our services

  • Maintaining business records

We have considered the impact on individuals and believe our interests do not override their rights and freedoms.

Consent

Where required by law, we will obtain your consent before sending marketing communications. You can withdraw your consent at any time.

Marketing Communications

We use Mailchimp to manage our email newsletters and marketing communications.

You may unsubscribe from our marketing emails at any time by:

Third-Party Service Providers

We use the following third-party service provider:

Mailchimp

Mailchimp is used to manage and distribute our newsletters and email marketing communications.

You can find Mailchimp's Privacy Policy here:
https://mailchimp.com/legal/privacy/

We only share information with service providers where necessary for them to provide services on our behalf.

International Transfers

Based on the information currently provided, we do not intentionally transfer personal information outside the United Kingdom.

However, some third-party service providers may process data using servers located in other countries. Where this occurs, we will ensure appropriate safeguards are in place to protect your personal information.

Data Retention

We will retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

As a general guideline:

  • Customer enquiries: up to 2 years after the last contact

  • Marketing subscribers: until consent is withdrawn or the individual unsubscribes

  • Business records: up to 6 years where required for legal, tax or accounting purposes

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict processing of your information

  • Object to processing based on legitimate interests

  • Withdraw consent where processing is based on consent

  • Request transfer of your information to another organisation

To exercise any of these rights, please contact us at:

Email: hello@houseofkin.co.uk

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Further information about the cookies we use can be found in our Cookie Policy.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we process personal information, please contact:

House of Kin
Website: www.houseofkin.co.uk
Email: hello@houseofkin.co.uk

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